Trouble Printing

Document Formatting

If your document is getting clipped on the right or bottom, or the format is not what you expect, you try some of the following steps.

Output Doesn't Fit on the Printed Page

If the output is clipped on the right or bottom of the page, try adjusting the scaling values on the Page Setup > Page Options dialog box. If the output is clipped on the right, reduce the horizontal scaling value. If the output is clipped along the bottom, reduce the vertical scaling.

If the output is clipped along the top or left side of the page, try increasing the margin values in the Page Options dialog box.

Overflowing Lines

If a line of output is wrapping to the next line because it is too long, try increasing the Columns per row value on the Page Setup dialog box.

If lines of output are overflowing one page onto the next, try increasing the Rows per page value.

Blank Pages

If extra blank pages are appearing in your printout, check the Suppress Blank Pages setting shown on the Page Setup > Page Options dialog box.

Incorrect Characters

If incorrect characters or question marks appear in the printout or if line-drawing characters are missing, try changing the Character encoding via the Print Setup > Text formatting options dialog box.

Stuck Page

If the last page of a multi-page document seems to be "stuck" in the printer or spool queue, you may need to select Issue formfeed at end of job on the Print Setup dialog box.

Troubleshooting Steps

If you're having trouble printing (either output is not printing at all or the printout is "garbled"), follow these steps to troubleshoot printing from Reflection. After completing a step, print and see if your printing problem is fixed.

If the printout appears garbled, the data stream may contain print formatting codes. Try selecting Bypass text formatting on the Print Setup > Text Formatting dialog box.
Press the Test Page button on the Print Setup dialog box. You should receive a printed page showing the current character set.

If your printing problem is still not solved, verify that your operating system is correctly configured to print:

Use your operating system's printer driver to print a test page. In Windows, for example, choose Start > Printers or Start > Settings > Printers, right click on the printer name, select Properties, and click the Print Test Page button.
Open a file in a text editor, such as Windows WordPad, and click Print on the File menu; does the output print?
Do you have the correct default printer specified in your operating system? Open the Print dialog box to see what printer is selected.
Print to a generic or text-only printer.

If you're still having trouble, check the physical aspects of your printer:

Is the printer connected and configured correctly? If not, print jobs sent to it are automatically canceled.
Is the printer online? (The word "online," or a light, should appear on your printer.)
If you are using Windows, issue a DOS-based command and see if the printer responds. For example, if your printer is connected to LPT1, type DIR > LPT1 at the DOS prompt. If this works (that is, if your printer produces a directory listing of the local drive), return to the Control Panel Printers icon and verify that the correct printer port is set.
Press the Self Test button (or an equivalent button combination) found on the front tab of most printers. If this does not produce a test page, there is something wrong with your printer hardware.
Can other users print to the same printer? If so, check how they are configured for this printer.
If you're printing over a network, check the network print queue. Is your job "stuck" behind someone else's that is clogging the print queue? If so, contact your system administrator for help.
If you're connected serially, make sure the baud rate specified under Windows matches that of your printer.